Terms and Conditions for Paying Car Reservation Deposit

The customer acknowledges that the amount of 1,000 EGP is a reservation deposit and not the price of the car.

This amount aims to confirm the customer's desire to reserve a specific car through the "ElTawkeel" platform.

The reservation is not considered confirmed until after:

- Successful payment completion through the electronic payment gateway.

- Receiving a confirmation message from the company (SMS, email, or call).

The company reserves the right to cancel the reservation if the car is unavailable, with a full refund of the amount.

The reservation validity period is 7 (seven) calendar days starting from the date of paying the reservation deposit.

If the contracting procedures are not completed within this period, the reservation is considered void.

In case of reservation cancellation by the customer during the reservation period:

- A 10% administrative fee will be deducted from the reservation deposit.

- The remaining amount will be refunded within a period not exceeding 14 working days from the cancellation request date.

If the customer fails to complete the purchase procedures during the reservation period (7 days):

- The company has the right to retain the entire reservation deposit as compensation for reserving and making the car available.

If the company is unable to provide the car:

- The full reservation deposit will be refunded without any deductions within 14 working days.

The displayed car price at the time of reservation is an indicative price and may change.

The final price is fixed only upon signing the purchase contract.

The customer is obligated to provide all required documents and complete the procedures during the reservation period.

In case of requesting financing, the request is subject to the financing party's approval, and the company bears no responsibility for rejection.

Payment is made through a secure electronic payment gateway.

The company is not responsible for any errors resulting from incorrect data entry by the customer.

The company is committed to providing accurate information about the car as much as possible.

- The company bears no responsibility for any delay beyond its control within the limits of force majeure or circumstances beyond control according to the law.

These terms are subject to the provisions of the Egyptian Consumer Protection Law No. 181 of 2018.

The customer has the right to file a complaint with the Consumer Protection Agency in case of a dispute.

By completing the payment process, the customer acknowledges their full agreement to all the terms and conditions mentioned above.