Exchange and Return Policy

At ElTawkeel.com, we provide new car sales, financing, and insurance services, and we ensure all procedures are clear from the beginning.

1. Nature of Reservation

- The reservation is made to confirm the seriousness of the purchase and reserve the car for the customer

2. Refund Cases

Paid amounts can be refunded in the following cases:

- The car is unavailable or cannot be provided

- Procedures are not completed by ElTawkeel.com

3. Non-Refund Cases

- If the customer decides not to complete the purchase after confirming the reservation

- If the required procedures or documents are not completed by the customer

4. Refund Duration

- Amounts are refunded within 7 to 14 working days depending on the payment method

5. Refund Method

- The amount is refunded using the same payment method or as agreed upon

6. General Notes

- ElTawkeel.com acts as a platform for selling new cars and facilitating financing and insurance services, and all details are clarified before any payment is made